Customer Obsession
A clean, dealership-grade facility and a trained service advisor. We answer the phone like it is the customer's first day, and treat them like a guest from the moment they pull in.
Elite shops, built around Auto Hospitality, not auto repair.
Auto Hospitality Group is an auto services platform of independent repair shops, run by operators and built around customer service, complete inspections, and disciplined execution. Our average shop does roughly 5x the national average.
The Playbook
What is Auto Hospitality?™
Auto Hospitality is the operating model for a premium service business that happens to repair cars.
Todd Hayes has spent 40 years perfecting the customer experience of a repair shop: the first phone call, the handoff at the counter, the inspection, the sales presentation, the pace in the bays, and the follow-up after the keys are back in the customer's hand.
The comparison is closer to a high-end restaurant or luxury dealership than a conventional garage: front of house, back of house, table turns, bay turns, and every customer touchpoint managed.
Develop Trust
Every car gets the same full inspection on a dedicated lane. Findings are photographed and shown on video, so customers approve real work they can see, and we are obligated to disclose, never to upsell.
Attention to Detail
The playbook lives in the little things: call openings, advisor language, inspection steps, shop rhythm, callbacks, and follow-up. Those details compound into better service and better economics.
Why it works
The model moves the shop math before it changes the real estate.
Most shops look for growth in more bays, more ads, or more technicians. AHG starts by fixing the customer journey already inside the business.
Inbound booking rate
~15%->52.6%
Average repair order
~$400->$900+
The result, per shop - monthly revenue
AHG pushes the average store above the normal ceiling.
~$100K
Typical independentThe U.S. average shop
~$190K
Sophisticated consolidatorA strong multi-unit operator
~$250K
The industry unicornA standout single store
~$555K
AHG average shopRunning the full model
Results
Operating proof across founding shops, brownfields, greenfields, bolt-ons, and AutoShop Answers operators.
The case-study library is structured for public-safe proof first: what changed, what kind of shop it was, which operating path it followed, and what confidence label belongs on the claim.
18 of 18
Blalock
Founding shopFlagship
High confidenceAdams Automotive Blalock
Houston, TX - founding family flagship
The Adams family ran this Houston shop at roughly $2.5-3M a year for about 40 years. Todd Hayes stepped in as GM in March 2020 - the start of COVID - doubled revenue in four months, and the single store climbed to roughly $8M in 2021 and $12.25M in 2023. That climb drew the magazine covers and the industry's 'how are you doing this?' demand that became AutoShop Answers, now taught out of this 56-bay flagship. Blalock runs $10.39M TTM, with a network-record $1,067,495 month in March 2026.
- $12.25M
- 2023 revenue
- $10.39M
- Current TTM
- $1.07M
- record month, Mar 2026
- 56
- bays
Arc40-year family shopTodd's playbook, March 2020$1.07M record monthForty-year annual baseline to the current trailing twelve months, Apr 2025 - Mar 2026
“He came into our family business in March of 2020 - the worst possible moment, the start of COVID - and just running his playbook as the GM, he doubled our revenue in four months.”
Library18 cases
Hear the operator stories
Listen on SpotifyMaster Tech to Millionaire gives the operating context behind the proof.
AutoShop Answers
A training company that doubles as the operator pipeline.
The two-day class teaches the playbook to the market and quietly reveals which owners actually implement. That creates a better partnership funnel than cold acquisition lists.
01 - TrainThe two-day class~50-60 owners and advisors a month, fourteen hours of the operating model.~500 companies
02 - ImplementWho actually changesWe watch who adopts the hard changes: the phone, the inspection, the discipline.~5% truly do
03 - ProveThey double salesOperators go home and double revenue on their own footprint, using the same playbook.2x revenue
04 - Pre-integrateAlready on our railsSame scripts, same vendors, same Tekmetric. Diligence-rich and frictionless before price.Same playbook
05 - PartnerJoin the teamWhen the operator has what it takes, we can bring them onto the platform and keep growing together.6 signed partner shops
The platform
Shared services turn a shop playbook into a scalable operating company.
AHG combines local operator ownership with a central system for phones, finance, marketing, recruiting, AI, and training.
Call Center
Centralized phone handling, script discipline, booking lift, and call coaching.
Marketing
Attribution, demand capture, local SEO, reviews, creative, and campaign accountability.
Finance
ERP, payables, margin visibility, close discipline, and store-level scorecards.
People
Recruiting, training, leadership development, and a stronger operator bench.
AI Operating System
Connected systems, call scoring, invoice audits, daily summaries, and behind-the-human coaching.
Playbook
Documented standards for phones, inspections, advisor presentation, vendors, follow-up, and operating cadence.
The Super App
The Super App is the AI-directed layer on top of every system we run.
It is built to trace the work, score the work, route the exceptions, and make the human team sharper.
SOPs + data = automation
AI is the auditing and coaching layer behind the human relationship, not a replacement for hospitality.
- 1Click to payment, fully traced
- 2Every call scored
- 3Daily three-way match
- 4Insight that finds money
- 5Fast, faithful integration
2 -> 10
Invoices reviewed per minute target
+10%
Call booking lift opportunity
$1,700
Freight and surcharge catch example
Leadership
Operators first. Shared services behind them.
Todd Hayes
Founder & CEO
Built and sold an 11-store chain; the 40-year playbook is his life's work.
Charlie Zlatkos
Chief Operating Officer
Boston partner; runs "the biggest small store in the country" to roughly $4M a year.
Bill Broussard
Chief Growth Officer
Boston partner and JB Auto Care operator; leads growth, banking, real estate, and acquisition work.
Joe Adams
CEO, Houston Market
Son of the founder; leads Houston operations, team execution, and the AutoShop Answers funnel.
Matt Keys
Chief Financial Officer
Big Four CPA leading the ERP build, back-office consolidation, and a 10-day close.
Michael Floyd
Chief AI Officer
Connects every shop system into one hub and points AI at it, coaching behind the human.
Mike Quinn
Houston GM
Woodlands operator and AI adoption champion helping oversee Houston market operations.
Glenn Piccolo
Head of Houston Operations
Adams operator and training leader helping oversee Houston and translate the playbook into daily shop execution.
It comes down to two things: the people, and the playbook.
Joe Adams - Founder & CEO - Auto Hospitality Group
Where we're going
Build a national group without flattening the operators who made it special.
14 -> 100+
Shops across the country
Grow from 14 signed shops into a national group of elite, operator-led repair shops.
Elite operators
Proven through the training funnel
Partner with owners who come through AutoShop Answers, run the playbook, and raise the ceiling.
Roll equity
Build it together
Keep great operators in the game, leading locally and compounding upside with the group.
Join the partnership
For shop owners who want the playbook, the platform, and a bigger ceiling.
Come through training, prove the operating model, or start a direct partnership conversation.